Documentation

What is ChatAziendale?

ChatAziendale.it is an AI-powered chatbot platform that lets you create custom chatbots trained on your own business data. Upload documents, crawl your website, or paste text — your chatbot learns your content and answers customer questions with accurate, source-cited responses.

Each chatbot can be embedded on your website with a single line of code. Visitors interact with it just like a live chat widget, but it's powered by AI that knows your business inside out.

Getting Started

You can have your first chatbot live in under 5 minutes:

1. Create an account — sign up for free, no credit card required.
2. Add data sources — upload PDFs, DOCX, or TXT files, or add URLs for the chatbot to learn from.
3. Create a chatbot — give it a name and it's ready to configure.
4. Configure settings — customize the system prompt, appearance, and behavior.
5. Embed it — copy the embed code and paste it into your website's HTML.

Data Sources

Data sources are the knowledge your chatbot uses to answer questions. The more relevant data you provide, the better your chatbot performs.

File Upload

Upload PDF, DOCX, DOC, or TXT files (up to 10MB each). The content is extracted, split into chunks, and indexed for retrieval. Great for product manuals, FAQs, company policies, and any structured documentation.

Single URL

Paste any public webpage URL. We fetch the page content and index it. Use this for individual pages like your pricing page, about page, or specific blog posts.

Website Crawl

Enter a root URL and we'll discover up to 100 pages automatically. Review the discovered pages and select which ones to import. Perfect for indexing your entire website or help center in one go.

Processing Status

After adding a data source, it goes through: Pending → Processing → Complete. Processing usually takes a few seconds for URLs and up to a minute for larger documents. If a source shows Failed, try re-syncing it or re-uploading the file.

Chatbot Configuration

Each chatbot is an independent AI assistant with its own settings, data sources, and embed code.

Creating a Chatbot

Go to Chatbots in the dashboard and enter a name. Your chatbot is created instantly and linked to all your data sources. You can create multiple chatbots for different purposes (e.g., one for sales, one for support).

Model & Temperature

Choose an AI model and adjust the temperature. Lower temperature (precise) gives more factual, consistent answers. Higher temperature (creative) produces more varied responses. For customer support, we recommend keeping it on the precise side.

System Prompt

The system prompt defines your chatbot's personality and behavior. Tell it who it is, what tone to use, and any rules to follow. Use the "Enhance with AI" button to automatically improve your prompt. A good system prompt might be: "You are a helpful customer support agent for [Company]. Be friendly and professional. Always cite sources when answering."

Appearance

Customize primary and secondary colors to match your brand. Choose a chat icon (default, preset icons, or upload a custom image). Toggle the ChatAziendale branding on or off. Set a welcome message and up to 4 suggested prompts that appear when users first open the chat.

Testing

Use the Test Chat tab to have a conversation with your chatbot before deploying it. This uses your actual data sources and settings, so you can verify answers are accurate and the tone is right.

Embedding on Your Website

Once your chatbot is configured, go to the Embed Code tab. Copy the script tag and paste it into your website's HTML, ideally just before the closing </body> tag:

Replace YOUR_ID with your actual chatbot ID (shown in the embed tab). The widget loads asynchronously and won't slow down your page. It appears as a floating chat bubble in the bottom-right corner.

Analytics & Usage

The Analytics page gives you visibility into how your chatbots are being used.

Usage Tab

See your monthly token consumption, daily message count, and estimated costs. A breakdown table shows usage by request type. The progress bars show how close you are to your plan limits.

Conversations Tab

Browse all conversations between users and your chatbots. Search by keyword, filter by chatbot, and view full message threads. Each AI response shows the sources it used to generate the answer.

Plans & Billing

ChatAziendale offers three plans to fit your needs:

Subscriptions are managed through PayPal. You can upgrade or cancel anytime from the Billing page. When you cancel, you keep access until the end of your current billing period.

Troubleshooting